Melt TV | Episode 63 | Ramesh Iyer

melt, April 25, 2020

Why empathy can be a strategic differentiator.

With the Covid19 pandemic bringing the economy to a halt, banks and non-banking financial companies are going to face widespread defaults from corporates and customers whose earnings have eroded. Can these companies be human and display empathy?

Ramesh Iyer, Vice Chairman and Managing Director of Mahindra & Mahindra Financial Services, answers that question and more in a conversation with Anant Rangaswami (Editor, Melt).